In this role, you will be responsible for overseeing and managing the underwriting function to ensure high-quality service delivery, operational excellence, and compliance with internal policies and regulatory requirements. You will drive the achievement of business targets through process optimisation, strengthened risk controls, and the development of team capabilities to support organisational goals. The role also involves developing and maintaining effective engagement with the BPO underwriting team, as well as organising and leading underwriting training programmes to enhance technical knowledge, consistency, and overall team performance.

What the role is?

• Lead and manage the team to achieve departmental objectives, ensuring productivity, efficiency, accuracy, and service quality
• Oversee daily operations and ensure service delivery within defined standards, including turnaround time (TAT), accuracy, and compliance requirements
• Review and approve key decisions within delegated authority, ensuring alignment with company policies, guidelines, and risk appetite
• Drive process improvement and transformation initiatives to enhance operational efficiency and customer experience.Ensure compliance with regulatory requirements, internal policies, and risk management frameworks
• Monitor key performance indicators (KPIs), identify gaps, and implement appropriate corrective actions
• Collaborate with internal stakeholders, including Distribution, Compliance, Operations, and IT, to support business objectives and operational needs
• Provide coaching, training, and development opportunities to team members to strengthen capabilities and build a succession pipeline
• Handle escalated and complex cases, providing guidance, decision-making support, and timely resolution
• Support management reporting, audit reviews, and governance activities to ensure effective oversight and control

What we look for?

• Possess a minimum of 10–15 years of relevant experience, preferably in Insurance, Operations, Underwriting, or New Business functions
• Demonstrate proven managerial and leadership experience, with a strong track record of leading and developing teams
• Exhibit solid experience in operational management, process improvement, and stakeholder engagement to drive business outcomes and service excellence
• Have experience in leading and managing cross-functional projects, ensuring successful delivery and alignment with business objectives
• Demonstrate strong leadership capabilities in building, motivating, and developing high-performing teams

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.