What the role is?

• Handle customer enquiries and complaints, including face to face, phone call, email and other means, regarding all activities in Operation process such as New Business, Policy Administration and Claims;
• Provide service and assistance to distributors, policyholders and potential clients in professional and effective manner;
• Identify and report potential problem, crisis and complaint; assist in problem solving for service quality enhancement;
• Makes outbound call for follow-up cases; and
• Assist in ad-hoc tasks as assigned.

What we look for ?

• 2- 4 years’ hands-on customer services experience, preferably gained at contact centre and financial services industry;
• Good command of both written and spoken English and Chinese (including Putonghua);
• Bachelor's degree in related field preferred;
• Willing to work on Saturday shift (rotation basis);

• Pass in IIQE paper 1, 3 and 5;
• Knowledge in life insurance is preferred;
• Good communication and interpersonal skills; service-oriented and self-motivated; and
• Positive to changes and challenges.