What the role is?
- Perform dunning via phone calls, on-site visits and / or written correspondences, etc on debtors’ outstanding balances
- Negotiate with debtors for repayment schedule / arrangement
- Regularly report debt collection progress to management
- Develop recommendations for legal proceedings or assignments to debt collection agencies when necessary
- Manage the collection performance of debt collection agencies with performing all related tasks / jobs
- Handle administrative tasks, such as tracking financial status and registration status under HK regulatory bodies (e.g. Insurance Authority) of debtors; issue demand letters; update debtors’ information and repayment in the company’s records and arrange debtors’ cheque / deposit, etc
- Execute and perform ad hoc projects / tasks as assigned
- Prepare regular reports on collection status, activities and performance results including but not limited to debt collection agencies
- Assist to prepare the documents of legal proceedings
What we look for?
- Tertiary Education or above
- Minimum 5 years' experience on debt collection in financial institutions, preferably in life insurance companies
- Be mature, independent, adaptable to change, attention to details and able to work under pressure
- Clear and persuasive verbal and written communication
- Good interpersonal, negotiation and problem-solving skills
- Strong customer services and time & database management skills
- Proficiency in Chinese, English and Mandarin
- Good knowledge of Microsoft Office
Personal Information Collection Statement
At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).
The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.
Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.
Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.