What the role is?
- Handle customer enquiries and complaints, including face to face, phone call, email and other means, regarding all activities in Operation process such as New Business, Policy Administration and Claims;
- Provide service and assistance to distributors, policyholders and potential clients in professional and effective manner;
- Identify and report potential problem, crisis and complaint; assist in problem solving for service quality enhancement;
- Makes outbound call for follow-up cases; and
- Assist in ad-hoc tasks as assigned.
What we look for ?
- 2- 4 years’ hands-on customer services experience, preferably gain at contact centre and financial services industry;
- Good command of both written and spoken English and Chinese (including Putonghua);
- Bachelor's degree in related field preferred;
- Willing to work on Saturday shift (rotation basis);
- Pass in IIQE paper 1, 3 and 5;
- Knowledge in life insurance is preferred;
- Good communication and interpersonal skills; service-oriented and self-motivated; and
- Positive to changes and challenges.
Personal Information Collection Statement
At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).
The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.
Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.
Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.