What the role is ?
- Provide administrative support to the Customer Services Department
- Assist in handling customer enquiry and complaints, including face to face, phone call, email and other means, regarding all activities in Operation process such as New Business, Policy Administration and Claims.
- Assist in providing professional service and prompt assistance to distributors, policyholders and potential clients.
- Report problem, potential crisis and complaint to supervisor for service improvement.
- Makes outbound call for follow-up cases.
- Assist in ad-hoc tasks as assigned.
What we look for ?
- Bachelor's degree in related field preferred but not mandatory.
- 1- 2 years solid customer services experience, preferably gain from contact centre and financial services industry.
- Pass in IIQE paper 1, 3 and 5.
- Willing to work on Saturday shift (rotation basis).
- Knowledge in life insurance is preferred.
- Good communication and interpersonal skills
- Service-oriented and self-motivated.
- Positive to changes and challenges.
- Well organized and attention to details
- Good command of both written and spoken English and Chinese (including Putonghua)
Personal Information Collection Statement
At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).
The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.
Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.
Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.