What the role is?
- Respond to new business and service enquiries through hotline and email, ensuring timely, accurate, and professional communication.
- Collaborate with internal stakeholders to resolve enquiries efficiently and uphold service quality.
- Acknowledge, escalate, and follow up on agency complaints to ensure resolution in line with established service standards.
- Maintain high service standards for the agency support function aligned with agency expectation.
- Coordinate with other departments to ensure smooth communication and effective information flow.
- Identify process improvement opportunities and recommend enhancements to streamline operations.
- Ensure full compliance with industry regulations and company policies.
- Participate in ad hoc projects and contribute to the success of team and company initiatives.
What we look for?
- Bachelor's degree in any disciplines.
- Minimum of 2 years’ experience in customer service or operations within the life insurance industry.
- IIQE Papers 1, 3, and 5 are mandatory.
- Agile, well-organized, problem solver with a customer-first mindset.
- Independent, self-motivated, and capable of working with minimal supervision.
- Strong interpersonal and communication skills, with effective time management.
- Proficient in written and spoken English and Chinese, including Putonghua.
- Skilled in Microsoft Office applications (Excel, Word, PowerPoint); familiarity with data systems is a plus.
Personal Information Collection Statement
At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).
The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.
Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.
Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.