In this role, you will play a key role in managing and developing our healthcare provider network, supporting claims value-added services, and driving service quality, operational efficiency, and customer experience across Hong Kong and the Greater Bay Area.

What the role is?

·         Maintain and expand the network of pre-approval healthcare providers, third-party administrators and pre-insurance medical examiners.

·         Support provider onboarding activities, including fee negotiation, contracting, accreditation and training across Hong Kong and Mainland China, including the Greater Bay Area.

·         Collaborate closely with third-party administrators to support outsourced value-added services and ensure effective service delivery.

·         Maintain accurate provider and doctor information to enhance search results on customer and distributor platforms.

·         Support treatment cost benchmarking and assist the pre-approval team in case follow-ups with panel doctors.

·         Conduct regular service level reviews on provider performance, with a focus on quality control, process improvement and service enhancement.

·         Handle provider complaints and incidents, ensuring timely resolution in accordance with company standards.

·         Support the development of provider programmes and campaigns related to value-added services, product initiatives and claims cost-saving measures.

·         Coordinate programme set-up, communication materials, internal and external briefings, promotional activities and platform content updates.

Who we look for?

·         Bachelor’s degree in a relevant disciplines.

·        6-10 years’ total working experience. Minimum of 3 years’ of which gained in provider management, project management, campaign management or related areas.

·         Knowledge of doctor network programmes, healthcare services or insurance claims operations will be an advantage.

·         Strong communication, coordination and stakeholder management skills.

·         Proactive, organised and able to manage multiple priorities in a fast-paced environment.

·         Excellent command of written and spoken English and Chinese; fluency in Putonghua is required.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.