What the role is?

• Respond to new business and service enquiries through hotline and email, ensuring timely, accurate, and professional communication.
• Collaborate with internal stakeholders to resolve enquiries efficiently and uphold service quality.
• Acknowledge, escalate, and follow up on agency complaints to ensure resolution in line with established service standards.
• Maintain high service standards for the agency support function aligned with agency expectation.
• Coordinate with other departments to ensure smooth communication and effective information flow.
• Identify process improvement opportunities and recommend enhancements to streamline operations.
• Ensure full compliance with industry regulations and company policies.

• Participate in ad hoc projects and contribute to the success of team and company initiatives.

What we look for?

• Bachelor's degree in any disciplines.
• 2-4 years’ experience in customer service or operations within the life insurance industry.
• IIQE Papers 1, 3, and 5 are mandatory.
• Agile, well-organized, problem solver with a customer-first mindset.
• Independent, self-motivated, and capable of working with minimal supervision.
• Strong interpersonal and communication skills, with effective time management.
• Proficient in written and spoken English and Chinese, including Putonghua.
• Skilled in Microsoft Office applications (Excel, Word, PowerPoint); familiarity with data systems is a plus.